Candle Care & Safety
While candles can be relaxing, inspiring, and transforming, open flames can also be hazardous and need to be monitored properly. We want you to enjoy the magic and burn your candles safely, so please review the guidelines below to experience the Wow each and every time!
Prepare to burn
- Before burning your candle, trim the wick to approximately 1/8 inch or 3 mm. This will provide a more rewarding experience in both color and fragrance and prevent uneven burning, mushrooming of the wick and unnecessary soot.
- When lighting for the first time, burn the candle until wax melts or liquifies across the entire surface up to the sides of container.
- Make sure to burn your candle approximately 2-3 hours each time you light the candle. This allows for an even liquified pool of color to develop across the entire surface of the candle. This will help the candle burn evenly, last longer, prevent tunneling and always trim wicks before each burn.
- Keep the wax pool clean and free of wick trimmings, matches, and debris always.
Place the candle on a stable, level, and heat-resistant surface. This will reduce or prevent possible damage to surfaces and prevent the glass containers from cracking.
- Avoid burning in drafty areas, or windy spaces. This will allow your candle to burn in a timely manner and avoid uneven burning, diminished scent throw, soot build up and excessive dripping.
- For maximum fragrance throw keep windows and doors closed.
- Never leave a burning candle unattended or lit while resting or sleeping.
- Never touch or move a burning candle container when the wax pool is liquified.
- Extinguish the candle when there is approximately 1/2 inch or 12 mm of wax left in the bottom of the container. This will prevent the container from overheating.
- When burning multiple candles, be sure to place each candle at least two inches apart to ensure performance and allow each candle to burn safely.
- Extinguish a candle if the flame is too high, reaches above the lip of the container or flickers repeatedly. Before re-lighting, let candle cool, trim wick, and move away from drafts.
- Keep burning candles away from anything that can catch fire such as blankets, fabrics, furniture, drapes, bedding, carpets, books, paper, or other flammable décor items.
- Keep candles out of the reach of children and pets. Do not place lit candles anywhere they might be knocked or leaned over by children or pets. Hair is highly flammable!
- To extinguish, use a snuffer to prevent liquified wax from splattering or dip the wick into the melted wax and then straighten wick to prevent smoking.
- Do not blow out your candle.
- Do not use water to extinguish a candle, this can cause splatter and the glass container to break.
- Before leaving the room, make sure your candle is completely extinguished and the wick end is not glowing or smoldering.
- Do not touch or move the candle until it has completely cooled.
- Always store and cover in a cool, dark, dry place after cooling completely.
- Place the intended lid back on the candle after it has cooled completely, or if on display cover with a glass cloche to prevent dust or debris and retain fragrance.
- Avoid placing candles where they might be exposed to direct sunlight.
Compliance and Safety Disclosures
- All of our candles are routinely tested and meet ASTM standards for candle products.
- Our R&D team are members of ASTM and we stay up to date on evolving regulatory standards.
- All of our fragrances meet stringent safety regulations as defined by The International Fragrance Association (IFRA).